Cookie Policy

Essential cookies are fundamental to the proper functioning of our website and cannot be disabled without significantly impacting your ability to use our services. These cookies enable critical functionality including secure authentication, account security, and core platform features. They are necessary for maintaining the security and integrity of your account and ensuring that our platform operates reliably and efficiently.

Purposes:

• Secure authentication and login session management that maintains your logged-in state and prevents unauthorized access to your account. These cookies are essential for protecting your privacy and ensuring that only you can access your family's shared content.
• Account security and fraud prevention mechanisms that monitor for suspicious activity and protect against unauthorized access attempts. These security measures are crucial for maintaining the integrity of your account and protecting your personal information.
• Basic site functionality and navigation features that enable you to move between pages, access different sections of our platform, and utilize core features such as photo upload, album creation, and family sharing capabilities.
• Shopping cart and payment processing functionality that allows you to manage your subscription, process payments securely, and access premium features. These cookies are essential for maintaining your subscription status and payment information.
• Cross-Site Request Forgery (CSRF) protection and security tokens that prevent malicious attacks and ensure that all requests to our servers are legitimate and authorized. These security measures protect both you and our platform from potential threats.
• Session management and user state tracking that maintains your preferences, settings, and current session information throughout your visit to our platform. This ensures a consistent and personalized experience.
• Load balancing and server routing information that helps distribute traffic efficiently across our servers and ensures optimal performance and reliability of our platform.
• Error handling and system stability monitoring that helps us identify and resolve technical issues quickly, ensuring that our platform remains stable and functional for all users.

Analytics and performance cookies provide us with valuable insights into how visitors interact with our website, enabling us to continuously improve our platform's performance, user experience, and functionality. These cookies help us understand user behavior patterns, identify areas for improvement, and ensure that our platform meets the evolving needs of our users. The data collected through these cookies is primarily used for service improvement and optimization purposes.

Purposes:

• Comprehensive website usage analytics and metrics that help us understand how users navigate our platform, which features are most popular, and how we can optimize the user experience. This information is collected through Google Analytics and similar tools to provide insights into user behavior and platform performance.
• Advanced performance monitoring and error tracking systems that help us identify and resolve technical issues quickly, ensuring that our platform maintains high reliability and performance standards. These systems monitor page load times, error rates, and system performance indicators.
• Detailed feature usage analysis and optimization data that helps us understand which features are most valuable to users and how we can improve existing functionality. This information guides our development priorities and helps us create better user experiences.
• User journey and navigation pattern analysis that helps us understand how users move through our platform and identify potential areas for improvement in the user interface and user experience design.
• Comprehensive page load times and performance data collection that helps us optimize our platform's speed and responsiveness, ensuring that users have a fast and efficient experience when accessing their family photos and videos.
• Error rate monitoring and debugging information that helps us quickly identify and resolve technical issues, minimizing downtime and ensuring that our platform remains stable and functional for all users.
• A/B testing and feature experimentation capabilities that allow us to test new features and improvements with a subset of users before rolling them out to the entire platform, ensuring that changes are beneficial and well-received.
• Service reliability and uptime monitoring systems that help us maintain high availability standards and quickly respond to any service interruptions or technical issues that may affect user experience.

These cookies enhance your experience by remembering your preferences and enabling personalized features.

Purposes:

• Language and region preferences
• Theme and display settings (light/dark mode)
• Interface layout and customization
• Recently viewed albums and content
• Notification preferences and settings
• Accessibility and display options
• Search history and saved queries
• User interface state and navigation

These cookies are used to deliver relevant content and advertisements, and to measure the effectiveness of our marketing campaigns.

Purposes:

• Marketing campaign effectiveness tracking
• Relevant content and feature recommendations
• Email marketing and newsletter preferences
• Social media integration and sharing
• Referral program tracking
• Product recommendation algorithms
• Customer feedback and satisfaction surveys
• Promotional offer and discount tracking

These cookies are set by third-party services we use to enhance our platform functionality and user experience. These services are carefully selected and bound by strict data processing agreements to ensure the security and privacy of your information.

Purposes:

• Payment processing (Stripe) for secure credit card transactions and subscription management. Stripe cookies are essential for processing payments securely and maintaining your subscription status. These cookies help ensure that your payment information is handled safely and that your subscription continues uninterrupted.
• Email services for secure communications, account notifications, and customer support messages. These cookies help ensure reliable delivery of important account-related communications and maintain the security of your contact information.
• Cloud storage providers for secure data hosting and backup services. These cookies help maintain secure connections to our storage infrastructure and ensure reliable access to your family's photos and videos.
• Customer support and help desk services to provide you with assistance and resolve technical issues. These cookies help maintain your support session and ensure that we can provide you with the best possible assistance.
• Social media platforms for sharing features that allow you to share your family photos with extended family members. These cookies are only used when you choose to use social media sharing features.
• Content delivery networks for performance optimization and faster loading times. These cookies help ensure that your family photos and videos load quickly and efficiently regardless of your location.
• Security and fraud prevention services that help protect your account and payment information from unauthorized access and fraudulent activities. These cookies are essential for maintaining the security of your account.
• Analytics and monitoring services including Google Analytics for website usage analysis and performance monitoring. These cookies help us understand how to improve our platform and provide better user experiences.

What Data Do Cookies Collect?

Cookies may collect various types of information to provide their functionality:

Cookie Security and Protection

We implement robust security measures to protect cookie data: